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PRIVACY POLICY

Effective date: 30 September 2026
Last updated: 30 September 2026

Grain South Africa (“Grain SA”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Grain SA collects, uses, processes, stores and protects personal information when you visit or interact with the Grain SA website at https://www.grainsa.co.za/, including when you submit information through online forms, subscribe to communications, request information, participate in Grain SA activities or otherwise communicate with us electronically.

This Privacy Policy is intended to comply with the Protection of Personal Information Act 4 of 2013 (“POPIA”), together with other applicable South African legislation.

 

1. WHO WE ARE

The responsible party for the processing of personal information described in this Privacy Policy is:

Grain South Africa (Grain SA)

Physical address:
Block C, Alenti Office Park
457 Witherite Road
The Willows
Pretoria
0184
South Africa

Telephone: 086 004 7246
Email: info@grainsa.co.za
Website: https://www.grainsa.co.za/

Grain SA has an Information Officer responsible for overseeing the organisation’s compliance with applicable data protection legislation and dealing with requests relating to personal information.

 

2. WHAT IS PERSONAL INFORMATION?

For purposes of POPIA, personal information includes information relating to an identifiable, living natural person and, where applicable, an identifiable existing juristic person.

Depending on how you interact with Grain SA, we may collect personal information such as:

  • First name and surname;

  • Organisation, company or farming operation;

  • Job title or position;

  • Physical, postal or other address information;

  • Email address;

  • Telephone or mobile number;

  • Province or geographical information;

  • Information relating to your enquiry;

  • Information submitted through website forms;

  • Information relating to events, meetings, training or other Grain SA activities;

  • Information relating to membership or stakeholder relationships, where applicable;

  • Information contained in correspondence with Grain SA;

  • Website usage and technical information; and

  • Any other personal information that you voluntarily provide to us.

We will seek to collect only personal information that is reasonably necessary for a specific and lawful purpose.

 

3. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

  • When you complete an enquiry or other form on our website;

  • When you contact us by email or telephone;

  • When you subscribe to newsletters or other communications;

  • When you register for an event, meeting, webinar, training session or other activity;

  • When you request information, publications, reports or other resources;

  • When you interact with the Grain SA website;

  • Through cookies and similar technologies;

  • Where you voluntarily provide information to us; or

  • From other sources where such collection is lawful and permitted under POPIA.

 

4. INFORMATION COLLECTED THROUGH WEBSITE FORMS

When you submit an enquiry through the Grain SA website, we may collect information such as your:

  • First name;

  • Surname;

  • Telephone number;

  • Email address;

  • Province;

  • Enquiry type; and

  • Details of your enquiry.

This information is used to respond to your enquiry, direct it to the appropriate Grain SA department or representative, and provide the information or assistance requested.

We will not use information submitted through an enquiry form for unrelated purposes unless permitted by law or where you have provided the necessary consent.

 

5. WHY WE COLLECT AND USE PERSONAL INFORMATION

Grain SA may process personal information for purposes including:

  • Responding to enquiries;

  • Providing information requested by you;

  • Communicating with members, producers, stakeholders and other interested parties;

  • Managing registrations for Grain SA events and activities;

  • Sending newsletters, publications and other communications where permitted;

  • Managing relationships with members and stakeholders;

  • Providing access to relevant Grain SA resources and services;

  • Operating, maintaining and improving the website;

  • Understanding website usage and improving the user experience;

  • Maintaining website security;

  • Preventing fraud, abuse or unauthorised access;

  • Complying with applicable legal and regulatory requirements;

  • Establishing, exercising or defending legal rights; and

  • Any other lawful purpose communicated to you when your information is collected.

 

6. LAWFUL PROCESSING

Grain SA will process personal information only where there is a lawful basis for doing so.

Depending on the circumstances, processing may be based on:

  • Your consent;

  • The performance of a contract or taking steps at your request before entering into a contract;

  • Compliance with a legal obligation;

  • The protection of a legitimate interest;

  • The legitimate interests of Grain SA or a third party, where your rights do not override those interests; or

  • Another lawful basis recognised under POPIA.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before your withdrawal.

 

7. DIRECT MARKETING

Grain SA may communicate with members, stakeholders and other individuals regarding Grain SA activities, industry information, publications, events and other relevant information.

Where electronic direct marketing is subject to consent requirements under POPIA, Grain SA will obtain the required consent before sending such communications.

You may unsubscribe from marketing communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us at info@grainsa.co.za.

You may also object to the processing of your personal information for direct marketing purposes as permitted by POPIA.

 

8. COOKIES AND WEBSITE TECHNOLOGIES

The Grain SA website may use cookies and similar technologies.

Cookies may be used to:

  • Enable website functionality;

  • Improve website performance;

  • Understand how visitors use the website;

  • Measure website traffic;

  • Improve website content and user experience; and

  • Support website security and administration.

Depending on the type of cookie, information collected may include your browser type, device information, pages visited, approximate location, referring website, date and time of visits and website interactions.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

Where third-party analytics or other technologies are used, the relevant third-party provider may process information in accordance with its own privacy policy and applicable law.

 

9. DISCLOSURE OF PERSONAL INFORMATION

Grain SA will not sell your personal information.

We may disclose personal information where reasonably necessary and lawful to:

  • Service providers who provide services to Grain SA;

  • Website hosting and technical service providers;

  • IT and cybersecurity service providers;

  • Email and communication service providers;

  • Event and registration service providers;

  • Professional advisers and consultants;

  • Auditors;

  • Government or regulatory authorities where required by law;

  • Law enforcement authorities where legally required; and

  • Other parties where disclosure is permitted by law or where you have provided the necessary consent.

Where third parties process personal information on behalf of Grain SA, we will take reasonable steps to ensure that appropriate confidentiality and security obligations apply.

 

10. CROSS-BORDER TRANSFERS

Certain technology, hosting, analytics, communication or other service providers used by Grain SA may process or store personal information outside South Africa.

Where personal information is transferred outside the Republic of South Africa, Grain SA will take reasonable steps to ensure that the transfer complies with the requirements of POPIA.

 

11. SECURITY OF PERSONAL INFORMATION

Grain SA takes reasonable technical and organisational measures to protect personal information against:

  • Loss;

  • Damage;

  • Unauthorised access;

  • Unauthorised disclosure;

  • Unauthorised alteration;

  • Unauthorised destruction; and

  • Unlawful processing.

These measures may include appropriate access controls, authentication procedures, secure systems and other technical and organisational safeguards.

Although we take reasonable steps to protect personal information, no electronic transmission or storage system can be guaranteed to be completely secure.

 

12. SECURITY COMPROMISES

If Grain SA becomes aware of a security compromise involving personal information, we will take appropriate steps to investigate, contain and address the incident.

Where required by POPIA, Grain SA will notify the Information Regulator and affected data subjects of a security compromise.

 

13. RETENTION OF PERSONAL INFORMATION

Grain SA will retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.

When personal information is no longer required, Grain SA will take reasonable steps to securely delete, destroy or anonymise the information where appropriate.

 

14. ACCURACY OF PERSONAL INFORMATION

Grain SA takes reasonable steps to ensure that personal information in its possession is accurate, complete, not misleading and kept up to date where necessary.

If any personal information you have provided to us changes, you may contact us to request that it be updated or corrected.

 

15. YOUR RIGHTS UNDER POPIA

Subject to applicable legal requirements and limitations, you have rights in relation to your personal information, including the right to:

  • Request confirmation as to whether Grain SA holds personal information about you;

  • Request access to personal information held about you;

  • Request correction or updating of inaccurate or incomplete information;

  • Request deletion of personal information where permitted by law;

  • Object to certain processing of your personal information;

  • Object to the use of your personal information for direct marketing;

  • Withdraw consent where processing is based on consent; and

  • Lodge a complaint concerning the processing of your personal information.

POPIA provides data subjects with rights concerning access to and correction, deletion and objection to the processing of their personal information.

 

16. EXERCISING YOUR RIGHTS

If you wish to exercise your rights under POPIA, or have any questions about how Grain SA processes personal information, please contact:

Information Officer
Grain South Africa (Grain SA)
Block C, Alenti Office Park
457 Witherite Road
The Willows
Pretoria
0184
South Africa

Telephone: 086 004 7246

Grain SA may need to verify your identity before processing certain requests.

Requests for access to records may also be subject to the applicable requirements and procedures of the Promotion of Access to Information Act 2 of 2000 (PAIA).

 

17. CHILDREN’S PERSONAL INFORMATION

The Grain SA website is not intended to knowingly collect personal information from children without the involvement or consent of a competent person where required by law.

If Grain SA becomes aware that personal information relating to a child has been unlawfully collected, reasonable steps will be taken to address the situation in accordance with applicable law.

 

18. THIRD-PARTY WEBSITES

The Grain SA website may contain links to websites operated by third parties.

This Privacy Policy does not apply to those external websites. Grain SA is not responsible for the privacy practices, security or content of third-party websites.

Users should review the privacy policies of third-party websites before providing them with personal information.

 

19. CHANGES TO THIS PRIVACY POLICY

Grain SA may update this Privacy Policy from time to time to reflect changes to its services, website, technology, legal requirements or privacy practices.

The most recent version of this Privacy Policy will be published on the Grain SA website.

The Last Updated date at the top of this Privacy Policy will indicate when it was most recently amended.

 

20. COMPLAINTS

If you believe that Grain SA has processed your personal information unlawfully or has not complied with POPIA, you are encouraged to contact Grain SA’s Information Officer first so that the matter can be investigated and addressed.

You also have the right to lodge a complaint with the Information Regulator of South Africa.

Information Regulator

Website: https://inforegulator.org.za/
Email: enquiries@inforegulator.org.za
Telephone: 010 023 5200

 

21. CONTACT US

For questions about this Privacy Policy or the processing of your personal information, please contact Grain SA:

Grain South Africa (Grain SA)
Block C, Alenti Office Park
457 Witherite Road
The Willows
Pretoria
0184
South Africa

Tel: 086 004 7246
Email: info@grainsa.co.za
Website: https://www.grainsa.co.za/

Last updated: 30 September 2026

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